Last Updated: May 2026

Welcome to The True Liquor (the “Website”), operated by The True Liquor (“we,” “us,” or “our”). Our physical retail location is at 2915 English Ave, Indianapolis, IN 46201, United States, and our contact number is +1 317-280-7816.

By accessing or using thetrueliquor.com, purchasing products, or utilizing our delivery services, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree to these terms, please do not use our website or services.

1. Age Verification and Legal Requirements (Strict 21+ Policy)

In accordance with Indiana state law and the regulations of the Indiana Alcohol and Tobacco Commission (ATC):

  • Minimum Age: You must be at least twenty-one (21) years of age to purchase, receive, or view alcoholic beverages on this website. By entering this site and placing an order, you swear and affirm under penalty of perjury that you are at least 21 years old.

  • ID Requirements upon Delivery/Pickup: Indiana law requires physical verification of age for alcohol transfers. The person receiving the delivery or picking up the order must present a valid, unexpired, government-issued photo identification (such as an Indiana Driver’s License, State ID, U.S. Passport, or Military ID) proving they are 21 or older.

  • Signature Required: A physical signature from an adult (21+) is mandatory at the time of delivery. Packages containing alcohol will never be left unattended on doorsteps, porches, or with minors under any circumstances.

2. Delivery Policies & Indiana Restrictions

Our delivery services are executed strictly within the legally permitted boundaries of Indiana law:

  • Delivery Area: Delivery is restricted to specific zip codes within the state of Indiana where local ordinances permit. We cannot ship or deliver alcoholic beverages across state lines.

  • Right of Refusal: In compliance with Indiana Code § 7.1-5-10-15, our delivery drivers reserve the right to refuse delivery to any individual who appears visibly intoxicated, cannot provide a valid physical ID, or if the name on the ID does not match the purchasing account.

  • Restocking Fees: If a delivery fails because no adult aged 21+ is present, the ID provided is invalid, or the recipient is visibly intoxicated, the order will be canceled, returned to our English Ave store, and a restocking/handling fee may be applied to the order total.

3. Pricing, Availability, and Product Errors

  • Inventory Shifts: Because we operate a physical retail store at 2915 English Ave alongside our digital storefront, real-time inventory may occasionally fluctuate. If a bottle you ordered is out of stock, we will contact you via +1 317-280-7816 or email to offer a comparable substitution or a full refund.

  • Pricing Accuracy: We strive for absolute accuracy, but errors may occur. In the event a product is listed at an incorrect price due to a typographical or system error, The True Liquor reserves the right to cancel any orders placed for that product before fulfillment.

4. Sales Tax and Indiana Fees

All purchases made through thetrueliquor.com are subject to the standard Indiana state sales tax (currently 7%), plus any applicable local county beverage taxes or delivery service fees. These will be clearly calculated and displayed at checkout.

5. Refunds, Returns, and Cancellations

  • State Law Compliance: Under Indiana law, the return of alcoholic beverages to a retail package liquor store is highly regulated. Returns or exchanges are only permitted for defective products (e.g., a spoiled wine/corked bottle) or items mistakenly fulfilled in error by our staff.

  • Proprocess: To request a return or report a broken/defective bottle, you must notify us within 24 hours of delivery by calling +1 317-280-7816 or visiting our physical location on English Ave with the original receipt and product.

6. Prohibited Uses of the Website

You agree not to:

  • Use the website to misrepresent your age or attempt to procure alcohol for anyone under the age of 21.

  • Resell any alcoholic beverages purchased from thetrueliquor.com. All purchases are strictly for personal consumption.

  • Use any automated system, scraping tools, or bots to harvest data or prices from our digital storefront.

7. Limitation of Liability

The True Liquor, its owners, and employees shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our website, the consumption of products purchased through our store, or the actions of our delivery personnel. Alcohol consumption carries inherent risks; please drink responsibly.

8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Indiana, without regard to its conflict of law principles. Any legal action arising from these terms or your use of our services must be filed in a state or federal court located in Marion County, Indiana.

9. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time to reflect changing technology, business models, or evolving Indiana ATC regulations. Continued use of the website following any changes constitutes your acceptance of the updated terms.

Contact Information

For any legal inquiries, compliance questions, or order clarifications regarding these terms, please contact us directly:

  • Address: 2915 English Ave, Indianapolis, IN 46201, United States

  • Phone: +1 317-280-7816

  • Website: thetrueliquor.com